Description : Operations Administrator. Company : null. Location :
We are looking for Operations Administrator, who will be reporting to the Operations Director – Barça Academy Dubai. This role requires strong customer service skills, organizational skills coupled with a friendly approach.
As Operations Administrator you will be overseeing operations of Barça Dubai Football Academy & NBA Basketball Academy.
Main Responsibilities will be the following:
- Overseeing all day to day operations of his/her respective Barça & NBA Academies Dubai branch(es) and ensures everything is handled properly.
- Maintains proper lines of communication with Operations Manager, Local Project Director, Head Coaches, Administrative Assistant as well as parents at all times to ensure smooth operation of his/her branch.
- Ensures to work towards meeting KPI targets set by the Management.
- Independently builds strong and lasting relationships with clients while ensuring high standards of customer service and high customer satisfaction rates are effectively maintained on and off the training location(s).
- Visits training location(s) daily and uses this opportunity to connect with parents and collect feedbacks.
- Uses web-based company CRM system daily and ensures all members’ data is kept up to date and managed properly (e.g. member accounts, payment registrations, accuracy and regularity of attendance records, team distributions, schedules, cases/complaints, all sms and email communications etc)
- Contributes towards growth of Barça Academy Dubai in terms of recruitment of new members by effectively managing leads and new enquiries through Freshsales web platform, maintaining a thorough follow up and using sales techniques to convert them to clients.
- Manages new school members and assists them through the enrolment process.
- Manages periodical reports about customers’ renewal rates, payments, complaints, surveys, members’ dynamics and so on.
- Participates in Barça Academy Dubai & Stryx events, whenever necessary.
- Carries out other appropriate general office duties as assigned by the management.
We would require from the candidate:
- Outstanding organizational skills.
- Strong customer service and sales skills.
- Excellent oral and written communication skills and outstanding telephone manner in English
- Self-motivated and dedicated.
- Excellent time management.
- Ability to build and maintain effective working relationships with clients and colleagues.
- Good computer skills (Microsoft, Google).
- Presentable, friendly, open and approachable with positive outlook.
- Proactive and interested in growing within the business and helping the company grow.
- Professionalism in dealing with clients.
- Ability to work effectively with a team as well as independently.
- Experience in events management ( As a plus)
- Sports background (As a plus)
- Driving licence and a car or arrangement of transportation from your side (as this position requires travel from one location to the other)
Important Note:
This position will require the candidate to be in a multiple locations: 4 hours a day in the Head office & 4 hours to be present on the sports field every day. The candidate must be comfortable with such work schedule. Please make sure you are before applying.
Job Type: Full-time
Application Question(s):
- Are you comfortable with the schedule mentioned in the Job Ad?
- What are your salary expectations?
License/Certification:
- Driving License (Preferred)
